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Privacy Policy
The information you provide is held in the strictest confidence and is not shared or sold.
Money-back Guarantee
There is a money-back guarantee on everything - full stop. If you aren't happy with
your purchase for any reason, then I want to make it right.
If an item is defective or arrives damaged, I will replace it at no charge, or
provide a refund/credit for the purchase price plus any taxes and shipping charges.
I ask that you contact me as soon as you discover the defect or damage, so that I can
address the concern with the distributor, manufacturer or delivery service in a timely manner.
If a product doesn't meet your expectations for any reason, you may return it for exchange
or refund/credit for the purchase price plus any applicable taxes. Please e-mail me before you
mail the returned product. Further details in Returns Policy (below).
Returns Policy
For all returns, please notify me by email in advance of mailing the item. Returns
must be in the original condition and in any special packaging provided (e.g. vinyl
zipped bags used for multiple skein/ball yarn orders). For your own protection, you may
wish to send your returns by insured mail.
Books & Patterns: - must be mailed back to me within a week of receipt.
Yarn: - must be in the original form (i.e. skeins cannot be wound into balls) with
label attached.
Needles & Accessories: - must be unused and in original packages.
Special Orders
While I am happy to look into special orders of products on your behalf,
there may be minimum order requirements, particularly if I do not already have an
account with the supplier. I will determine this on a case by case basis, and let you
know if there is a minimum order amount.
Backorders
I try to keep sufficient levels of items in stock to meet all orders. However,
occasionally I may run out and be waiting for more to arrive. I will let you know
if any items you have ordered are on backorder.
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